Privacy Policy

Privacy Policy – Goodmus Learning Centre

Effective date: October 2026

Website: https://goodmuslearningcentre.com/

1. Introduction

Goodmus Learning Centre (“Goodmus”, “we”, “our” or “us”) is committed to protecting the privacy and personal information of our learners, website visitors and other users.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create a learner account, enrol in a course or use our educational services.

We handle personal information in accordance with applicable data protection laws, including Kenya’s Data Protection Act, 2019, where applicable.

By using our website, you acknowledge that your personal information may be processed as described in this policy. Where consent is legally required, we will seek it separately.

2. Personal Information We Collect

The information we collect depends on how you interact with Goodmus Learning Centre.

2.1 Personal identification information

When you register for an account or enrol in a course, we may collect:

Full name.
Email address.
Telephone number.
Username and account details.
Other registration information necessary to provide our services.

2.2 Educational information

To administer learning activities, we may collect:

Course enrolment and registration details.
Assignment submissions and assessment results.
Course progress and completion records.
Certificates issued, where applicable.
Communications relating to your learning activities.

2.3 Payment information

Where courses or services require payment, we may process information necessary to verify and administer transactions, including payment references, transaction status and relevant billing details.

Payments may be handled by third-party payment providers. We do not intend to collect or store complete payment card details or payment authentication credentials unless a specific service expressly requires this and appropriate safeguards are in place.

2.4 Technical information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with the website.
Access dates and times.
Cookies and similar technologies, where used.

This information helps us maintain website security, troubleshoot technical issues and improve our services.

2.5 Communications

We may retain information you provide when contacting us, submitting a complaint, requesting support or communicating with our staff regarding courses and other services.

3. How We Use Your Personal Information

Goodmus Learning Centre may use personal information for the following purposes:

Account management: To register learners, authenticate users and maintain learner accounts.
Educational services: To deliver courses, provide learning materials, assess assignments and monitor course progress.
Enrolment administration: To process registrations and communicate course schedules, requirements and updates.
Payment administration: To verify payments, maintain transaction records and address payment enquiries.
Learner support: To respond to questions, complaints and technical support requests.
Certificates and records: To maintain completion records and issue certificates where applicable.
Website security: To detect suspicious activity, prevent unauthorised access and protect our systems.
Service improvement: To understand how the website is used and improve its performance and educational experience.
Legal compliance: To meet applicable legal, regulatory and record-keeping obligations.
Service communications: To send important notices concerning accounts, enrolments, assessments and changes to our services.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or an appropriate legal basis has been established.

4. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more lawful grounds, including:

Consent: Where you have freely agreed to a specific use of your personal information.
Contractual necessity: Where processing is necessary to register you, provide a course or fulfil an agreement with you.
Legal obligations: Where we are required to process or retain information under applicable law.
Legitimate interests: Where processing is necessary for legitimate operational purposes, provided those interests do not override your applicable rights.
Other lawful grounds: Where another basis recognised by applicable data protection legislation applies.

Where processing relies on consent, you may withdraw that consent, subject to legal requirements and the consequences of withdrawing it.

5. Disclosure of Personal Information

We do not sell personal information to third parties.

We may share relevant information with the following categories of recipients when necessary and lawful:

Technology and hosting providers: To host, maintain and secure the website and learning platform.
Payment service providers: To process and verify transactions.
Educational service providers: To support course delivery, assessments and related learning functions.
Communication providers: To send essential service notifications and respond to enquiries.
Professional advisers: Where necessary for legal, accounting or compliance purposes.
Public authorities: Where disclosure is required by law or is otherwise lawfully authorised.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. Where required, appropriate contractual and security safeguards will be used to protect information shared with service providers.

6. Children’s Privacy

Goodmus Learning Centre recognises the importance of protecting children’s personal information.

Where our educational services are used by children, we will apply appropriate safeguards in accordance with applicable law. Where parental or guardian consent is required, we will take appropriate steps to obtain it.

We do not knowingly collect children’s personal information for purposes that are unlawful or unrelated to the educational services being provided.

A parent or legal guardian who believes that a child’s personal information has been collected or used improperly may contact us to request a review.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support its operation and improve the user experience.

Depending on the website configuration, these technologies may be used to:

Keep users signed in.
Support account and session management.
Remember user preferences.
Maintain website security.
Analyse website performance and usage, where enabled.

Some cookies may be necessary for the website to function properly, while others may require your consent under applicable law.

You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of the website or some learning features.

Where applicable, additional information about the cookies used on our website will be provided through a cookie notice or settings tool.

8. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and operational requirements.

Retention periods may depend on:

Whether your learner account remains active.
The duration of your enrolment and course access.
The need to maintain educational and assessment records.
Payment, accounting and legal obligations.
The resolution of complaints or disputes.
Security, fraud prevention and system integrity requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to any legal retention obligations.

9. Data Security

Goodmus Learning Centre takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

Depending on the systems in use, these measures may include access controls, account authentication, secure hosting, software updates, backups and restricted access to learner records.

However, no website or electronic transmission can be guaranteed to be completely secure.

You should protect your login credentials, avoid sharing your password and notify us promptly if you suspect unauthorised access to your account.

10. International Data Transfers

Some of our technology, hosting or payment service providers may process personal information outside Kenya.

Where personal information is transferred across borders, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws and that suitable safeguards are in place where required.

You may contact us for further information about international transfers relevant to your personal information.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Access: Request information about the personal data we hold about you.
Correction: Request correction of inaccurate, incomplete or outdated information.
Deletion: Request deletion of personal information where legally justified.
Objection: Object to certain forms of processing.
Restriction: Request restriction of processing in circumstances recognised by law.
Withdraw consent: Withdraw consent where processing is based on consent.
Data portability: Request a copy of certain personal information in a usable format, where applicable.
Complaint: Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain some records to meet legal obligations or resolve disputes.

To exercise your rights, contact Goodmus Learning Centre through the official contact details published on our website. We may request reasonable information to verify your identity before processing your request.

If you are in Kenya, you may also contact the Office of the Data Protection Commissioner (ODPC) through its official website: https://www.odpc.go.ke/.

12. Third-Party Websites and Services

Our website may contain links to external websites or integrate services provided by third parties.

These services may have separate privacy policies and data handling practices. Goodmus Learning Centre does not control the privacy practices of independent third-party websites.

We encourage users to review the relevant privacy policies before providing personal information to external services.

13. Marketing Communications

We may send essential communications relating to your account, course enrolment, payments, assessments and other educational services.

Where we send promotional or marketing communications, we will comply with applicable consent and direct marketing requirements.

You may opt out of marketing communications using the unsubscribe method provided or by contacting us. Opting out of marketing will not necessarily stop essential service or account-related notifications.

14. Personal Data Breaches

If a personal data breach occurs, Goodmus Learning Centre will assess the incident and take appropriate steps to contain it, investigate its impact and prevent further unauthorised access.

Where notification is required, we will notify affected individuals and the relevant authorities within the timeframes and in the manner prescribed by applicable law.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, data processing practices or legal obligations.

The updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage users to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us.

Organisation: Goodmus Learning Centre